Castle Works Plant

AC-EXS®

The Participant assumes the role of a shop floor Team Leader in a manufacturing plant, Castle Works. A major performance problem has arisen with a normally reliable hourly-paid employee with whom the Participant will be meeting. The problem has led to the need for a significant amount of re-work on a job and an inevitable delay to the customer. The Participant needs to establish how best to deal with the problem as well as the individual operator.

• Code: IS-I-CWP
• Work environment: One 2 One
• Category: A - Non-Management

Exercise Timings & Criteria