Interview Simulations - Internal
Peter Masons
AC-EXS®
AC-EXS®
AC-EXS®
The Participant is a graduate who has recently been appointed by Peter Masons, a large department store chain, as a Management Trainee. The Participant has been placed on a 3-month assignment in the Customer Service Department as part of a rotational programme designed to provide broad exposure to business operations. The Participant has been asked to interview one of the Customer Service staff who has recently been the subject of a number of complaints regarding customer handling. The Roleplayer's brief is designed to challenge the Participant's skills of managing others, creating increased motivation and dealing effectively with performance related problems.
